ManaUlf Refund, Returns & Cancellation Policy (Legal Version)
Last updated: Mar/2026

1. Business Model Notice

All ManaUlf products are made-to-order and customized. Production begins shortly after purchase.

Under applicable consumer protection laws (including EU Directive 2011/83/EU and similar frameworks), customized goods are exempt from standard withdrawal/return rights.

2. Right of Withdrawal (EU Customers)

For customers located in the European Union:

  • The standard 14-day withdrawal right does not apply to:Goods made to the consumer’s specificationsPersonalized or print-on-demand products

By placing an order, you acknowledge and accept this exemption.

3. Returns & Refunds Policy

ManaUlf does not offer cash refunds or traditional returns.

We provide store credit or replacement only under specific conditions.

4. Eligible Claims

You may request resolution if:

  • Product is damaged upon arrival
  • Product is defective
  • Incorrect item was delivered

Claims must be submitted within 7 days of delivery confirmation.

5. Resolution Options

If your claim is approved, ManaUlf will, at its discretion:

  • Issue store credit (100% of product value), or
  • Provide a replacement product

Store credit:

  • Issued as a discount code
  • Valid for 90 days
  • Non-transferable and non-refundable

6. Non-Eligible Cases

We do not cover:

  • Incorrect size selection by customer
  • Change of mind
  • Minor variations in color, print, or placement
  • Delays caused by carriers

7. Returns Requirement

ManaUlf reserves the right to:

  • Request return of the product in specific cases
  • Or waive return requirements to reduce cost and delays

Return shipping costs (if required) may be the responsibility of the customer unless legally required otherwise.

8. Shipping & Lost Orders

  • Orders considered lost after 10 business days (domestic) or 20 business days (international)
  • Verified lost orders will receive store credit or replacement

9. Fraud & Abuse

ManaUlf reserves the right to:

  • Refuse claims that appear fraudulent
  • Limit repeated claims per customer

10. Limitation of Liability

ManaUlf is not liable for:

  • Indirect or consequential damages
  • Delays outside of our control

11. Acceptance of Terms

By placing an order, you confirm that you:

  • Understand products are made-to-order
  • Accept store credit as the primary resolution method
  • Agree to this policy in full